Terms & conditions
Last updated: August 2026
These Terms & Conditions apply to all services provided by Aura Plans, operating in Ibiza, Spain.
By requesting, accepting or purchasing services from Aura Plans, the Client agrees to these Terms & Conditions.
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1. Services
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Aura Plans provides professional property measurement,
floor plan creation and property presentation services.
Depending on the selected service or package, this may include:
• On-site property measurement
• 2D floor plans
• Furnished floor plans
• Isometric and/or 3D-style floor plan visuals
• Exterior areas such as terraces, pools, pergolas and other relevant structures
• Digital property presentation materials
• Other agreed visual or measurement-related services
The exact scope of work is determined by the quotation,
order confirmation or written agreement between Aura Plans and the Client.
3. Measurements and accuracy
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Aura Plans takes reasonable care when measuring properties and preparing floor plans.
Measurements may be taken using professional laser equipment, LiDAR-enabled devices, digital measurement software and/or other appropriate measuring methods.
However, measurements, dimensions and calculated areas remain approximate.
Minor differences may occur as a result of:
• Wall thicknesses
• Irregular or inaccessible spaces
• Furniture or fixed installations
• Measurement limitations
• Property geometry
• Digital processing or rounding
• Differences between measurement standards
The Client and any third party using the floor plan should independently verify measurements where exact dimensions are material to a decision.
The standard disclaimer used on Aura Plans floor plans is:
“Measurements and areas are approximate. No rights may be derived
from this floor plan.”
2. Purpose of the floor plans
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Floor plans and other materials produced by Aura Plans are intended primarily for property presentation and marketing purposes.
They are designed to help potential buyers, tenants, estate agents and other parties understand the layout and spatial relationship of a property.
Unless explicitly agreed otherwise in writing, Aura Plans' drawings are not architectural, construction, cadastral, valuation, surveying or legally certified documents.
They must not be used as the sole basis for construction works, legal boundary determination, cadastral registration, property valuation, contractual floor-area guarantees or other purposes requiring officially certified measurements or documentation.
4. Property access
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The Client is responsible for ensuring that Aura Plans has safe
and reasonable access to all areas that need to be measured.
Areas that cannot safely or reasonably be accessed may be omitted or estimated.
Aura Plans is not responsible for inaccuracies resulting from inaccessible, concealed or obstructed areas.
If a property cannot be measured as scheduled because access has not been arranged correctly, additional travel or rescheduling costs may apply.
5. Information supplied by the Client
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Aura Plans may use information, measurements, existing plans,
photographs or other documentation supplied by the Client.
The Client is responsible for ensuring that supplied information is reasonably accurate and that they have the right to provide and use those materials.
Aura Plans is not responsible for errors resulting from incorrect,
incomplete or outdated information supplied by the Client or third parties.
7. Corrections and revisions
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If the Client identifies an error attributable to Aura Plans,
the Client should notify Aura Plans as soon as reasonably possible.
Aura Plans will correct genuine errors in the delivered work
without additional charge.
Changes requested because of:
• New Client preferences
• Additional rooms or areas
• Changed property conditions
• New information supplied after completion
• Alternative layouts or styling
• Work outside the originally agreed scope
may be treated as additional work and charged separately.
6. Delivery
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Aura Plans aims to provide a fast turnaround and will communicate
an expected delivery time where possible.
Any stated delivery period is an estimate unless a specific deadline
has expressly been guaranteed in writing.
Delivery times may be affected by the size or complexity of the property,
access, requested revisions, workload or circumstances outside
the reasonable control of Aura Plans.
8. Prices and VAT
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Prices are based on the quotation, package or other written
agreement applicable at the time of ordering.
Unless expressly stated otherwise, applicable Spanish taxes, including IVA,
will be added where legally required.
Additional services or work outside the agreed scope
may be charged separately after consultation with the Client.
9. Payment
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Payment terms are stated on the applicable quotation or invoice.
Invoices must be paid within the stated payment period.
Aura Plans may postpone delivery of final files or future services
where invoices remain overdue.
10. Cancellation and rescheduling
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Appointments may be cancelled or rescheduled by contacting Aura Plans
as early as possible.
Aura Plans reserves the right to charge reasonable costs where
an appointment is cancelled at short notice, where travel has already
taken place, or where the property cannot be accessed at the agreed time.
Any cancellation fee will take into account the work,
travel and costs already incurred.
11. Intellectual property
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Unless otherwise agreed in writing, Aura Plans retains the intellectual property rights in the designs, layouts, visual presentation styles,
templates and original materials it creates.
Upon full payment, the Client receives the right to use the final delivered
materials for the intended property presentation and marketing purposes.
The Client may use the delivered floor plans in property listings, websites, brochures, social media, sales documentation and
other normal property-marketing channels.
12. Modification and third-party use
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The Client may provide the final materials to estate agents, property portals, photographers, marketing agencies and other parties where
reasonably necessary for marketing the relevant property.
Aura Plans is not responsible for changes, modifications, cropping, rescaling, recolouring, incorrect publication or other alterations made
by the Client or third parties after delivery.
Aura Plans is also not responsible for claims or conclusions arising from
use of the materials for purposes other than those for which they were created.
13. Digital and AI-assisted tools
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Aura Plans may use professional digital tools, software, LiDAR technology, rendering software and AI-assisted tools as part of its workflow.
Such tools may be used to assist with measurement processing,
visualisation, rendering, image enhancement or presentation.
Aura Plans remains responsible for delivering the agreed final service
but cannot guarantee that digitally generated or rendered visual
elements perfectly reproduce every physical detail of the property.
Visualisations and renders should therefore be understood
as presentation material rather than an exact representation of reality.
14. Photography and reference material
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Where photographs or other visual references are required to produce
the agreed service, the Client authorises Aura Plans to use such
material solely as reasonably necessary to complete the assignment.
Where the Client provides third-party photographs or other protected material,
the Client confirms that they have permission to provide those
materials for this purpose.
15. Portfolio and promotional use
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Aura Plans may wish to display completed work as an example of its services.
Where publication could identify a private property, Client or sensitive location,
Aura Plans will take reasonable care regarding privacy.
A Client may request in writing that specific work is not used for portfolio
or promotional purposes.
16. Liability
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Aura Plans will perform its services with reasonable professional care.
However, to the extent permitted by applicable law, Aura Plans is not liable for indirect or consequential losses resulting from reliance on approximate measurements, marketing floor plans, third-party modifications or use of the delivered materials outside their intended purpose.
Where Aura Plans is legally liable for a direct loss arising from a particular assignment, its liability will, to the extent legally permitted, be limited to
the amount paid by the Client to Aura Plans for the service giving rise to the claim.
Nothing in these Terms excludes or limits liability where such exclusion
or limitation is prohibited by applicable law.
17. Complaints
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Any complaint regarding a delivered service should be submitted
as soon as reasonably possible to:
Aura Plans will aim to review the matter and find a reasonable solution.
18. Force majeure
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Aura Plans is not responsible for delays or inability to perform services
caused by circumstances reasonably outside its control,
including severe weather, illness, accidents, transport disruption,
technical outages, governmental measures or other unforeseen events.
Where possible, the affected service will be rescheduled.
19. Privacy
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Personal information is processed in accordance with applicable
data-protection legislation and the Aura Plans Privacy Policy.
Further information is available through the Privacy Policy
published on auraplans.es.
20. Governing law and jurisdiction
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These Terms & Conditions are governed by Spanish law.
Any dispute will be handled by the competent courts or authorities in
accordance with applicable Spanish and EU legislation,
including any mandatory consumer-protection rules that may apply.
21. Changes to these Terms
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Aura Plans may update these Terms & Conditions from time to time.
The version applicable to an assignment is generally the version in
effect when the relevant quotation or service is accepted,
unless a later change is required by law or agreed between the parties.
22. Contact
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For questions regarding these Terms & Conditions:
Aura Plans
Ibiza, Spain
info@auraplans.es
+34 659 936 988
auraplans.es